At EleganzaGems, we carefully prepare and package every order to ensure your gemstones and products are protected during transit.
Shipping Charges
Customers are responsible for the applicable shipping charges unless otherwise specified during checkout or as part of a promotional offer.
Shipping charges may vary depending on the destination, package weight, product size, and selected shipping method.
Delivery Time
Delivery times vary depending on the customer’s location, courier service, customs clearance, and other circumstances beyond our reasonable control.
For exchanged products, the time required for the replacement item to reach you may vary depending on your location and product availability.
Customs Duties & Local Charges
For international orders, customs duties, import taxes, VAT, clearance fees, and other local charges at the destination are the responsibility of the customer, unless otherwise stated.
EleganzaGems is not responsible for delays caused by customs authorities or courier services.
Return Shipping
If a return is approved, customers are responsible for paying the shipping costs for returning the product unless otherwise agreed by EleganzaGems.
Return shipping costs are non-refundable.
If a refund is approved, applicable shipping or return shipping charges may be deducted from the refundable amount where permitted by law.
Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
EleganzaGems will not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
