Frequently Asked Questions

1. What does EleganzaGems offer?

EleganzaGems offers a diverse selection of precious gemstones, crystals, geodes, agates, gemstone beads, ornaments, sculptures, customized mementos, collector pieces, and other natural treasures.

2. How experienced is EleganzaGems?

EleganzaGems has over 31 years of experience in gemstone trading in the Middle East, with extensive knowledge of gemstone sourcing, selection, and customer requirements.

3. Do you sell precious gemstones?

Yes. Our collection includes precious gemstones such as emeralds, sapphires, and rubies, subject to availability.

4. Do you sell crystals and geodes?

Yes. We offer a variety of crystals, minerals, and geodes, including amethyst and citrine, as well as other natural formations depending on availability.

5. Are natural gemstones exactly identical to the photographs?

Natural gemstones and minerals are unique. Colour, shape, size, pattern, inclusions, texture, transparency, weight, and formation can vary.

Where the actual individual product is photographed, we aim to represent it as accurately as possible. Colours can still vary slightly depending on photography, lighting, and screen settings.

6. Do you offer customized products?

Yes. EleganzaGems offers selected customized mementos and personalized creations. Please contact our team with your requirements to confirm available options.

7. Can I place a wholesale or bulk order?

Yes. Wholesale and bulk enquiries are welcome. Businesses, retailers, jewellery professionals, designers, corporate buyers, and other professional customers can contact our team for assistance.

8. Do you ship internationally?

International shipping may be available depending on the product and destination.

Shipping charges and delivery times vary according to the destination and courier service.

9. Who pays customs duties?

Unless otherwise stated, customs duties, import taxes, clearance charges, VAT, and other local destination charges are the customer’s responsibility.

10. How long does delivery take?

Delivery times depend on your location, selected courier service, customs processing, and product availability.

Estimated delivery information may be provided during checkout or when your order is processed.

11. Can I return a product?

Returns are subject to eligibility and our Returns & Refund Policy. Products should generally be returned unused, undamaged, unaltered, and in their original condition and packaging.

12. Who pays for return shipping?

Where a return is approved, the customer is generally responsible for return shipping costs unless otherwise agreed by EleganzaGems or required by applicable law.

Return shipping charges are generally non-refundable.

13. Can I get a refund?

Refund requests are reviewed according to our Returns & Refund Policy.

If a refund is approved, it will generally be processed using the original payment method. Processing times may vary depending on the bank, card issuer, or payment provider.

14. Can customized products be returned?

Customized, personalized, specially sourced, or made-to-order products are generally not eligible for return or exchange except where required by applicable law or where the supplied product does not conform to the agreed order.

15. What should I do if my product arrives damaged?

Please contact EleganzaGems promptly after receiving the order and provide your order details and clear photographs of the product and packaging.

Our team will review the issue and advise you on the available resolution.

16. How can I contact EleganzaGems?

You can contact our customer service team using the contact details or enquiry form available on the Contact Us page of the EleganzaGems website.